Partially Degraded Service

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Uptime over the past 90 days. View historical uptime.
Video Connectivity ? Operational
90 days ago
100.0 % uptime
Today
Peer-to-Peer Video Calls Operational
90 days ago
100.0 % uptime
Today
Recording Group Video Calls Operational
90 days ago
100.0 % uptime
Today
Call Recordings Operational
90 days ago
100.0 % uptime
Today
Video Recording Compositions Operational
90 days ago
100.0 % uptime
Today
Network Traversal Service Operational
90 days ago
100.0 % uptime
Today
SMS - External Connectivity ? Degraded Performance
90 days ago
100.0 % uptime
Today
General SMS API ? Operational
90 days ago
100.0 % uptime
Today
SMS: Short Code in North America ? Operational
90 days ago
100.0 % uptime
Today
SMS: Long Code, North America ? Operational
90 days ago
100.0 % uptime
Today
SMS: Europe ? Operational
90 days ago
100.0 % uptime
Today
SMS: Latin America ? Degraded Performance
90 days ago
100.0 % uptime
Today
SMS: APAC ? Operational
90 days ago
100.0 % uptime
Today
Twilio REST API Operational
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Blitzz Web App (Agent Console) Operational
90 days ago
100.0 % uptime
Today
Reporting and Dashboard (Beta) Operational
Blitzz Developer Platform - REST API Operational
Website Operational
AWS quicksight-us-west-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 31, 2025

No incidents reported today.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Video Recording Degradation (AWS Outage)
Resolved - This incident has been resolved.
Oct 20, 13:30 PDT
Identified - We’ve identified that the issue with video call recordings is caused by an ongoing AWS outage in the US region. Our team is actively working with AWS to mitigate the impact and restore normal service. Updates will be provided as recovery progresses.
Oct 20, 11:08 PDT
Investigating - Some Blitzz users may experience intermittent issues with video call recordings due to an ongoing AWS outage affecting the US region. Our team is working closely with AWS to restore full functionality. Recovery is in progress, and we’ll share updates as soon as more information becomes available.
Oct 20, 11:07 PDT
Partial Service Degradation Due to Upstream Provider Outage
Postmortem - Read details
Oct 22, 06:39 PDT
Resolved - Starting around 12:11am PST on Monday, October 20, 2025, we experienced a partial degradation of several core services on the Blitzz platform. This was caused by an operational issue with our upstream provider, Amazon Web Services (AWS), specifically impacting their US-EAST-1 region.

The outage affected multiple AWS services and had a downstream impact on our video infrastructure, leading to intermittent connection failures, session drops, and elevated error rates for live video and related features.

While AWS resolved the core issue later that afternoon, some residual effects — such as increased latency and slower load times — persisted for a short period until full recovery was confirmed.

All systems have since returned to normal operation, and we continue to monitor performance across all regions.
Oct 20, 00:00 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

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